Support and contact
Furr is a small team in Colombo, Sri Lanka. Email us at support@furr-labs.com and a real person will answer, in Sinhala, Tamil or English. We aim to reply within three working days.
Help with the app
Tell us what you were trying to do, what happened, and your phone model. A screenshot helps. Please don't send your password.
Your privacy and your data
- See, correct or get a copy of your information: email us from your account's address.
- Delete your account: do it in the app, or ask us.
- Leave the waitlist: email us and we'll remove you.
- How we handle your information: our privacy policy.
Report a problem or a safety concern
- A security problem in Furr: tell us privately and we'll fix it quickly. If you look for problems in good faith, only touch your own accounts and data, and give us time to fix what you find before telling anyone, we won't take legal action against you.
- Content that breaks our community guidelines (when community arrives): use the report button in the app, or email us with a link or screenshot.
- A child at risk, or images of child abuse: contact the police (119) or the National Child Protection Authority (1929) first, then tell us and we'll remove it and report it.
- An animal in danger: contact a vet, your local council or the police first. Furr can't send help.
Complaints about Furr
If you're unhappy with Furr or with a decision we made, such as removing a post or closing an account, email us with "Complaint" in the subject. Someone who wasn't involved will look at it, and we will reply within seven days with what we found and what we will do. Complaining never counts against you.
Accessibility
We want everyone to be able to use Furr, including people who use screen readers, larger text or a keyboard. We aim to meet the WCAG 2.2 AA guidelines. If something is hard to use, tell us and we'll fix it or help you another way, such as by email.
Legal requests
Courts, police and regulators can send requests and notices to support@furr-labs.com with "Legal request" in the subject. We read these every day and act on lawful requests within the time the law sets. See how we handle them in our privacy policy.
Vets, clinics, shelters and businesses
Interested in Furr Vet, Furr for Business or working with us? Email us.